FAQ

    • How do I place an order?

      Here at Crown, almost everything we make is bespoke. To place an order, send us a message either through our website or direct at info@crownbadges.co.nz. If you’re a returning customer with a repeat order of name badges, all we need is a list of names that you require. We save all previous work so your new namebadges will match your existing ones.

    • Do you accept returns or refunds?

      As most of what we do is custom made, we do not accept returns. We will do everything we can to ensure you get the product you originally had in mind. If there is a manufacturing fault with any product you recieve, of course we will happily remake and resend it at our cost.

    • What should I do if my order hasn’t arrived yet?

      Our turnaround times vary from product to product. If you have an upcoming event that you need your order for, let us know as soon as you can so we can get it to you in time. If you are concerned that your order is running late, get in touch via our website and we will track it down.

    • How much do you charge for shipping?

      We send almost all of our products out via CourierPost NZ, who deliver an overnight courier service nationwide. Prices will vary depending on the size of your order, but for most common products, the following pricing is applied;
      1-30 badges: $3.88
      31-60 badges: $5.44
      Signage smaller than 200x290mm: $8.80